Terms and Conditions

Disclaimer

Welcome to Iloveprosecco.co.uk website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use.

Neither we or any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and products found or offered on this website for any particular purpose. You acknowledge that such information may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent as permitted by law.

Your use of this website and of the products sold herein is at your own risk, for which we will not be liable. It is your responsibility to ensure you purchase responsibly and that all products or services purchased through this website meet your specific requirements.

Orders

We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order, you confirm that you are at least 18 years old and we reserve the right not to deliver if we are in any doubt.

The placing of an order anywhere on our website does not constitute a contract, which is made only when we accept your order and process payment.

We reserve the right not to accept any order.

All goods are offered subject to availability.

Products

Our website checks stock at time of purchase. We aim to keep this information as up to date as possible, however stock is used for events as well as online sales and may not be accurate at the time of ordering.

In the event that a product is unavailable after an order is placed, we will contact you to arrange replacement, or another acceptable process by which we can ensure your order is completed.

Delivery

Iloveprosecco.co.uk will not be held responsible for delivery failures beyond our reasonable control. Estimates for delivery times are an indication only. Please allow sufficient time to receive your products as claims will not be accepted for late delivery.

All goods must be inspected at the time of delivery. Claims for breakages, loss or damage must be notified to us in writing within 24 hours of delivery. No claims for compensation or replacement will be accepted if notification is made outside of these deadlines.

Non-delivery must be notified within 7 working days of date of payment or dispatch confirmation. No claims for compensation will be allowed outside these timescales.

Returns

We will provide a full refund or replacement for any wines that are faulty. This does not affect your statutory rights.

Products returned by you within 14 days of receipt of delivery will be refunded in full provided they are in a re-saleable condition. Products returned must be at your own cost.

Prices

All prices are inclusive of UK VAT.

Promotional offers and prices are as stated, with no further discounts available.

Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before we accept your order. We reserve the right to change prices at any time.

Cancellations & complaints

In the event of complaint please email amandam@prosecco-ecco.com giving as much detail as you can. All complaints will be acknowledged within 48 working hours and you can expect a full resolution of your complaint within a further 72 working hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential.

Crime prevention

For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.

Reviews, comments & content

Users of this website may post reviews, ratings, comments and other content. This right is extended on condition that the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or objectionable. Specifically, content should not include software viruses, political campaigning, commercial solicitation, chain letters or mass mailings.

The name associated with your online account will be published against each product review left. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content.

We reserve the right, to remove or edit any content if illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or objectionable.

If you post content or submit material, unless indicated otherwise you:

Grant us the right to use the name that you submit in connection with such content, if we choose.

Agree that the rights you grant above are irrevocable during the period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to us, the content and material is accurate; use of the content and material you supply does not breach any Iloveprosecco.com policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory).

You agree to indemnify Iloveprosecco.co.uk and its affiliates for all claims brought by a third party against us or our affiliates arising out of or in connection with a breach of any of these warranties.

Intellectual property

This website is operated by Iloveprosecco.co.uk. All copyright, database rights, trademarks and any other intellectual property in the content of this website are the property of iloveprosecco.co.uk or the applicable licensor. Any copying or use for purposes other than viewing or using this website for the purchase of products advertised for sale herein is strictly prohibited.

Correspondence

This website is operated by Iloveprosecco.co.uk. All correspondence should be addressed to amandam@prosecco-ecco.com

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

Marketing Preferences

We may collect your data through your use of this website. This includes data necessary to service your orders and enquiries and information obtained when you sign up to any of our promotions or mailing lists.

 

Whilst we will use your data to process your order, manage your account and offer information regarding our products, events and services you can inform us at any time that you wish to stop receiving marketing information from us by emailing us at amandam@prosecco-ecco.com

 

We do not pass on your data to any other third party or agency. We do pass on the information required to our service providers such as delivery companies and payment providers. This data will be kept in the strictest of confidence, in accordance with all current regulations and security compliance and will not be used by any third-party providers for their own uses.

The Shop

Now you know more about the exceptional quality of our Prosecco take a look at our shop to find out more about each one, we love Prosecco so if you have any questions please feel free to get in touch.